Follow-up to this.
Since I’ve basically been told I need to buy the letters, “ITIL” to go after my name to keep my job, one of the concepts there is doing analysis to determine whether it makes sense to keep a service in-house versus outsourcing it.
But what happens when you’re compelled to outsource something, even something that wouldn’t pass the analysis? Do you need to still do the analysis?
tic-toc tic-toc tic-toc…..
Wouldn’t the time spent on figuring out whether you should outsource, and sketching out a potential in-house replacement be better spent figuring out the transition plan?
I shouldn’t ask these sorts of questions; I’m not a team player.